| Case | What you get back | When |
|---|---|---|
| No code within 20 minutes | Full amount paid | Automatic, as soon as time is up |
| Cancel yourself before a code arrives | Full amount paid | Instant |
| Number not available right away | Not charged | Right at purchase |
| Numbers that received a code | Payment complete | Not refundable |
| One more code on the same number | No extra cost | Within 20 minutes |
| Numbers bought via API | Same rules as the web | Automatic |
| Top-up credit | Used for buying numbers | Kept as credit |
1. Scope of this policy
This refund policy applies equally to all purchases and credit top-ups via website or API (handler_api).
2. Unreceived numbers are automatically refunded
Purchased numbers are valid for 20 minutes. If no verification code arrives within this time, the full payment is refunded to your credit automatically. The My Numbers screen and records will show 'Time expired, refunded' without additional requests.
3. Cancel anytime before the code arrives
Changed your mind or need a different country? Cancel via the number screen's button (or API setStatus 8) before code arrival for a full credit refund.
4. If immediate number provision is not possible
If we can't provide a number for your selected service/country, payment won't proceed. Your credit remains intact - try another country or retry later.
5. Numbers that received a code
Numbers that receive even one verification message are considered paid. You pay per code received - no refunds if registration fails on the service's end. Code acceptance is determined by the platform.
6. Receive additional codes on the same number
Within 20 minutes, you can receive unlimited codes on the same number without additional cost. Services requiring two codes, like login verification, can also be handled with one number.
7. Numbers bought via API
Numbers purchased via API are subject to the same automatic refund and cancellation refund criteria as the web. If getStatus returns STATUS_CANCEL, the cost of that number has already been refunded as credit.
8. Top-up credit and bonus
- Credit is used to buy SNSSIM numbers. Refunds also return as credit for future purchases.
- Top-up bonuses are added upon payment and usable only for number purchases.
- Credit and bonuses remain in your account indefinitely.
- For credit balance inquiries, please contact support. We'll check your account and top-up history to assist you.
9. If the transfer amount differs from the screen
Top-ups require exact amounts (including decimals) for auto-processing. Slight variances are adjusted based on actual received amounts.
10. When transferring to another network
Transfers via networks not displayed (e.g., using BEP20 when TRC20 is shown) won't auto-process. Contact support with your top-up ID (T-...) and TXID for manual resolution.
11. Suspended accounts
If your account is suspended for violating terms, active numbers without received codes will be refunded normally, while new purchases will be blocked. No refunds for illegal use including fraud, spam, or account hijacking.
12. Contact and processing time
For refund inquiries, please contact customer support (1:1 inquiry) after logging in. Only accounts with at least one successful top-up can submit inquiries. Include the number (N-...) or top-up ID (T-...) for faster processing. Responses will be available in the same interface.
13. Policy changes
Any changes to refund policies will be announced on this page with the effective date first. Purchases made before changes will follow the policy at the time of purchase.